Job Description
Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek -- so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.
Delivers technical expertise for solution implementation to customer based on Agilent products and services. Is focused during various phases of the sales process including requirements analysis, feature-by-feature demonstrations, benchmarks, competitive positioning, and implementation/execution, generally allocated by project and engineering services. Understands customer's problems, recommends solutions to meet their needs, and ensures customer satisfaction. Integrates Agilent products and services (at the system/solutions level) into customer's environment. Ensures the product functions per specifications. Also ensures our system solution platform is functioning properly at the customer site. May be product or technology focused. May deliver customer training classes and consulting related to our application, as well as assist in pre-sales, as part of their tasks.
As a Post Sales Field Application Engineer, you will provide support to customers on Agilent Chromatography Instrumentation and/or Spectroscopy Instrumentation. Your primary responsibility will be providing on-site technical, applications support and customer training. Working together as One Agilent. May also contribute to pre-sales activities. Determines and develops approaches to system/application engineering service assignments. Leads projects requiring coordination with other functions, customers, third parties. Solves a broad range of problems of varying scope and complexity.
This position will be based in KL/Selangor region.
Qualifications
- A Bachelors or Masters- Degree within the science field - e.g. Chemistry Engineering, Electronics Engineering, Electrical Engineering, Biotechnology or equivalent.
- 5+ years of experience in a similar position or experience as an end user.
- Experience with troubleshooting and problem solving.
- Experience with the Agilent solutions is desired but not essential.
- Verbal and written communication is clear, respectful and timely.
- You enjoy travelling and visiting customers.
Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
Malaysia
