IT Support Specialist

This is a remote position.

• Part-time
  
• 20 hours per week, Weekend shift
  
• Saturday and Sunday, 9:00 AM to 8:00 PM New Zealand time, with 1-hour unpaid break.
  

• Create and manage Microsoft user accounts.
  
• Reset passwords and maintain account security.
  

• Provide technical support to internal staff across 126 locations, ensuring consistent uptime and resolving issues as they arise.
  
• Troubleshoot and resolve software-related computer issues.
  
• Address printer malfunctions for devices such as Brother and Epson receipt printers.
  
• Fix issues related to barcode printers and mobile scanners.
  
• Resolve landline phone system issues, including connectivity and feature setup.
  
• Manage EFTPOS machine connectivity and operational issues, including integration with Lightspeed POS systems and troubleshooting with service
  
• providers as necessary.
  
• Diagnose and fix issues with internet modems.
  

• Manage and respond to Google reviews (non-technical), ensuring a positive public image and addressing any customer feedback appropriately.
  

Requirements

• Proven 1-3 years of experience in IT support or a similar role.
  
• Proficient with Microsoft 365 administration.
  
• Strong troubleshooting skills.
  
• Proven working experience in providing IT help desk support.
  
• Working knowledge of help desk software, databases, and remote control.
  
• Good understanding of computer systems, mobile devices, and other tech products.
  
• Ability to diagnose and resolve basic technical issues.
  
• Excellent communication skills.
  
• Customer-oriented and cool-tempered.
  
• BSc/BA in IT, Computer Science, or relevant field is a plus.