This is a remote position.
Full-timeMonday- Friday 8am until 530pm Philadelphia Time with 30 min paid break; 8 hours per week, Monday to Friday.
Job Summary:
We are seeking a detail-oriented and experienced Medical Records Specialist to join our legal support team. The role involves managing medical record requests, communicating with medical providers, and gathering essential documentation for our clients as directed by a paralegal or attorney. The ideal candidate will have experience working with medical record retrieval platforms and be comfortable reaching out to providers directly. Familiarity with HIPAA compliance and handling sensitive medical information is essential, as is the ability to communicate effectively with clients about patient portals.
- Request Medical Records: Use platforms such as CIOX, MRO, and ChartSwap to request medical records and bills.
- Direct Provider Contact: Reach out to medical providers directly to obtain records and ensure timely responses.
- Follow Up with Providers: Make phone calls to medical providers to follow up on record requests, ensuring accurate status updates.
- Client Support: Assist clients over the phone to help them navigate patient portals and access necessary medical information.
- Data Entry and Documentation: Enter and update information in our database accurately, ensuring all records and requests are documented.
- Maintain Confidentiality: Adhere to HIPAA regulations and other relevant guidelines to protect sensitive client information.
Requirements
- Experience: Proven experience in medical records retrieval, preferably in a legal, healthcare, or insurance setting.
- Systems Knowledge: Proficiency in using medical records request platforms such as CIOX, MRO, ChartSwap, and familiarity with navigating patient portals.
- Communication Skills: Strong verbal communication skills for speaking with medical providers and clients; excellent phone etiquette.
- Organizational Skills: Ability to handle multiple requests, prioritize tasks, and meet deadlines.
- Data Entry: Comfortable with data entry tasks and maintaining an organized, accurate database.
Benefits
- HMO Coverage for eligible locations
- Permanent work from home
- Immediate hiring
- Steady freelance job
United States
