This is a remote position.
Role Name:Telesales Agent
Schedule:- 40 hours per week
- Monday to Friday
- 9:00 AM to 5:30 PM Auckland, New Zealand Time; 8 hours per day with a 30-minute unpaid break
Join a leading telecommunications company that’s revolutionizing connectivity across New Zealand. With over a decade of experience, we’re a dynamic franchise of a major telecom provider, offering cutting-edge solutions to both consumers and businesses. Our commitment to innovation and customer satisfaction drives us to continually expand our services and reach.
Job Description
As a Telesales Agent, you’ll be at the forefront of our sales efforts, engaging with a diverse clientele ranging from individual consumers to established businesses. You’ll play a crucial role in growing our customer base, reactivating past clients, and maximizing the value we provide to existing accounts. This position offers a perfect blend of relationship-building and strategic selling, allowing you to develop your skills in a fast-paced, rewarding environment. You’ll work with state-of-the-art systems and have the opportunity to significantly impact our company’s growth.
Responsibilities
- Drive sales through outbound calls, offering tailored telecom solutions to consumers and businesses
- Identify and capitalize on upselling and cross-selling opportunities within existing accounts
- Spearhead campaigns to win back former customers, showcasing our latest offerings and improvements
- Manage and nurture relationships with business clients, becoming their trusted telecom advisor
- Coordinate with field sales teams, setting up high-value appointments for in-person consultations
- Maintain meticulous records of customer interactions, leveraging our CRM system to track and analyze sales activities
Requirements
- Exceptional communication skills with the ability to build rapport quickly over the phone
- Proven track record in telesales or customer service, preferably in the telecommunications sector
- Ability to work full-time, adhering to New Zealand business hours
- Proficiency with CRM systems and auto-dialers, with a knack for leveraging technology in sales
- Strong problem-solving skills and the ability to think on your feet in dynamic customer interactions
- Passion for staying updated on telecom industry trends and product innovations
- Resilience and a positive attitude, with the drive to meet and exceed sales targets
- Commitment to maintaining the highest standards of data privacy and security in all customer interactions
Benefits
Independent Contractor Perks:- HMO Coverage for eligible locations
- Permanent work from home
- Immediate hiring
- Steady freelance job
- Performance based incentives will be available
Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.
New Zealand
