Computer Support Assistant

Department Overview:

Anticipated Start Date:

Anticipated End Date (If Applicable):

Remote Work Eligibility Detail:

Not Remote

Anticipated Hours Per Week:

Schedule:

Salary/Wage Range/Lump Sum:

Number of Positions:

Qualifications:

Knowledge, Skills & Abilities:

• Good customer service skills

• Aptitude for problem solving

• Detail-oriented

Position Summary/Job Duties:

Seeking an undergraduate student to assist in providing computer support to students, faculty and staff. Twenty hours per week during summer break and up to 10 during fall and spring semesters. Principal duties:
• Resolve as many support requests as expertise permits using available tools, and following procedures and policies for the handling of support requests.
• Courteously obtain and convey concise information for external and internal computer support personnel.
• Demonstrate consistently good customer service skills.
• Provide accurate and timely logging of support requests and resolution of requests in the ticketing system.
• Document changes made to ECE Department computer systems and software.
• Maintain communications with users and support personnel during the support process.
• Complete projects as assigned by ECE Department computer support.
• Utilize float time to develop and maintain knowledge of supported products and services.

Physical Demands:

Must be able to lift 50 lbs.

Institutional Statements:

Equal Employment Opportunity Statement:

UW-Madison is an Equal Employment, Equal Access Employer committed to increasing the diversity of our workforce.

Institutional Statement on Diversity:

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background-people who as students, faculty, and staff serve Wisconsin and the world.

For more information on diversity and inclusion on campus, please visit: diversity.wisc.edu

Accommodation Statement:

If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website:https://employeedisabilities.wisc.edu/disability-accommodation-information-for-applicants/