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Customer Experience Representative - ZR_18734_JOB

B

Location
Canada
BruntWork

Job Description

This is a remote position.

Scope:

  • Monday to Friday from 9 AM to 6 PM Trenton, ON time with 1 hour unpaid break

  • Initially handle calls for a few locations, with potential to expand to all six locations

  • Collaborate with store managers and internal teams to address customer feedback

Responsibilities:

  • Conduct engaging follow-up calls with 20-40% of the previous day’s customers

  • Follow a provided script/guideline while maintaining a natural, conversational tone

  • Access the company’s POS system to retrieve customer information and invoice details

  • Record customer responses and feedback accurately in a Google Doc template

  • Identify areas of customer satisfaction and potential improvements in service delivery

  • Escalate any customer concerns or issues to store managers for prompt resolution

  • Contribute to the refinement and development of the customer experience program

Requirements:

  • Excellent verbal communication skills with a neutral accent

  • Native or near-native English language proficiency

  • Previous experience in customer service, call center, or related field

  • Strong computer skills, including proficiency in Google Docs and ability to quickly learn new software systems

  • Exceptional attention to detail and accurate data entry skills

  • Empathetic and patient demeanor when interacting with customers

  • Ability to work independently and manage time effectively in a remote setting


Independent Contractor Perks
  • HMO Coverage for eligible locations
  • Permanent work from home
  • Immediate hiring
  • Steady freelance job

ZR_18734_JOB

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