Front Desk Associate

Department Overview:

We’re not just Madison Ballet, we’re Madison’s Ballet.

Deeply rooted in our community for nearly 40 years, we’ve dedicated ourselves to building a better community through our art. We actively live our core values of Integrity, Accessibility, Education, Excellence, and Joy, as we pioneer opportunities for the entire community to experience dance on and offstage.

SMB is the official training institution for Madison Ballet, the second largest dance company in Wisconsin and the Resident Ballet Company of Overture Center for the Arts. SMB offers programming to suit a range of interests, from casual dance enthusiasts to seasoned professionals.

Madison Ballet’s public performances of classical and contemporary programs include our annual production of The Nutcracker, which draws nearly 13,000 people from across south-central Wisconsin each year. Fueled by a passion for our craft, we create tailored programming that engages with topics like international culture, social-emotional learning, problem-solving, and more. We believe people of all gender identities should be welcomed in all spaces and roles, especially the spaces and roles that have the power to build confidence and creativity.

Madison Ballet is an equal opportunity employer. All employment decisions are based on merit, qualifications, and competence. Our employment practices are not influenced or affected by an applicant’s or employee’s race, color, religion, gender, sexual orientation, national origin, age, disability unrelated to ability to do a job, or any other characteristic protected by law. This policy governs all aspects of employment, promotion, assignment, discharge, and other terms and conditions of employment.

Anticipated Start Date

Anticipated End Date

Anticipated Hours Per Week

Schedule:

Monday - Thursday Evenings, 4:30 PM - 8:30 PM

Saturday Mornings, 8:00 AM - 12:30 PM

The schedule can be set or rotate based on availability.

Salary/Wage Range:

Number Of Positions

Position Summary/Job Duties:

Job Title: Front Desk Associate

Location: Madison Ballet, 6734 Odana Rd, Madison, WI
Employment Type: Part-Time, Weekday evenings and Saturday mornings Reports To: School Principal

Rate: $12 - 15/hour, based on experience

Job Summary:

Join our vibrant ballet community as a Front Desk Associate, serving as the first point of contact for students, parents, and visitors. This multifaceted role combines administrative duties, customer service, and operational support to ensure the smooth and welcoming functioning of our ballet school and company. If you are organized, personable, and passionate about the arts, we’d love to hear from you!

Key Responsibilities:

Customer Service & Communication

• - Greet and bid farewell to students, parents, company dancers, and visitors with warmth and professionalism.

• - Handle parent communications regarding enrollment, withdrawals, absences, tuition, class levels, dress code, available programs, and more.

• - Assist prospective students with tours and trial classes, addressing their questions and concerns.

• - Manage student relationships by checking in on their well-being, answering questions, and providing help as needed.

• - Respond to emails and voicemails promptly and professionally.

Administrative Support

• - Track attendance and maintain accurate records.

• - Manage lost and found items.

• - Handle inventory tracking for office and studio supplies.

• - Assist with reports, student management, and communications.

• - Print materials as needed for classes, performances, and marketing.

• - Oversee website management, including page creation, editing, the online store, and reporting on sales and donations.

• - Create assets for social media posts, in-studio flyers, outreach materials, seasonal campaigns, coloring sheets, and more.

• - Coordinate fun activities and events at the front desk for the SMB student body.

Facility Maintenance & Operations

• - maintain an organized and professional environment.

• - Execute routine cleaning and maintenance duties in communal areas, replenish

  materials and supplies as required

• - Conduct general maintenance tasks such as overseeing kitchen and fridge cleanup,

  reporting ceiling leaks, and damages to the Marley floor.

• - Open and close the studio, ensuring all security protocols are followed.

Event & Program Support

• - Assist with the Nutcracker merchandise shop, including pricing and inventory.

• - Sell studio merchandise to students and visitors.

• - Provide administrative support for annual Nutcracker auditions.

• - Manage the brochure/info desk, providing information and materials to young

  dancers and their families.

• - Aid in performance ticketing and load-in/load-out for performances as needed.

Benefits:

• - Opportunities for professional development

• - Discounts on SMB classes and programs

• - Complimentary tickets to Madison Ballet performances

• - Complimentary tickets to additional local performing arts events

Qualifications:

1. Qualifications

   Education: High school diploma or equivalent; additional education in administration or customer service is a plus.
   Experience: Previous experience in a front desk, administrative, or customer service role, preferably in an arts or educational environment. Previous dance experience is a plus.

   Skills:

   • - Excellent communication and interpersonal skills are essential to interacting effectively with students, families, staff, and visitors along with providing an enjoyable and exceptional experience while customers are in our studios.

   • - The ability to prioritize responsibilities, manage your time effectively, collaborate, and ensure attention to detail are essential to being successful in a dynamic environment.

   • - Problem-solving and thinking on your feet are essential to handling inquiries and resolving issues promptly and effectively.

Technical Proficiencies:

• - Google Suite and Microsoft Office Suite

• - Canva/InDesign

• - Squarespace

• - Asana

• - The Studio Director (CRM) or equivalent

Physical Demands

Application Instructions:

1. How to Apply

   Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience to [email protected].

Contact: