This is a remote position.
Schedule:
- 40 hours per week
- Monday to Friday, 9AM - 5:30PM Macquarie Park, NSW
- Includes 30 minutes unpaid break
Client Timezone: AEST (Australian Eastern Standard Time)
Client Overview
Step into the world of cutting-edge fleet management technology with an industry leader boasting 35 years of innovation. This dynamic company provides sophisticated software solutions for managing diverse fleets of vehicles and equipment, catering to a wide range of clients from local governments to thriving SMEs. Their comprehensive platform handles everything from maintenance scheduling and booking systems to parts management and inventory control, setting the gold standard in fleet management software.
Job Description
Dive into an exhilarating role as a Technical Admin Assistant with a forward-thinking fleet management software pioneer. This position offers a unique blend of technical challenge and customer-focused problem-solving. You’ll be instrumental in bridging the gap between complex software systems and user experience, working closely with both the development team and end-users. Your days will be filled with diverse tasks, from rigorous software testing to crafting clear, concise documentation. This role is perfect for someone who loves to dig into the nuts and bolts of software while also having a keen eye for user needs. If you’re passionate about technology, have a talent for explaining complex concepts simply, and enjoy being part of a dynamic, evolving industry, this position offers tremendous growth potential and the chance to make a real impact.
Responsibilities
- Conduct thorough testing of software features, meticulously replicating and documenting customer-reported issues in the test environment
- Manage and prioritize Jira tickets, serving as a crucial link between customer needs and development team actions
- Perform comprehensive retesting of resolved issues, ensuring quality and reliability before customer release
- Collaborate with developers to clearly communicate complex replication steps for intricate software issues
- Execute simple yet critical application fixes and updates to reference files, maintaining system integrity
- Contribute valuable insights to the creation of specifications for new functionality, helping shape the future of the software
- Craft clear, user-friendly test documentation and release notes, enhancing both internal processes and customer understanding
- Assist in scheduling and managing ongoing development tickets, ensuring smooth workflow and timely issue resolution
Requirements
- Strong background in technical administration, quality assurance, or a related field in software development
- Solid understanding of software development lifecycles and best practices in quality assurance
- Proficiency with issue tracking systems like Jira, with the ability to manage and prioritize multiple tickets effectively
- Exceptional analytical and problem-solving skills, with a keen eye for identifying and documenting software issues
- Excellent written and verbal communication abilities, capable of translating technical concepts for various audiences
- Meticulous attention to detail and the ability to follow and create complex, step-by-step instructions
- Demonstrated capacity to quickly learn and adapt to new software systems and technologies
- Self-motivated with strong time management skills, able to work independently in a remote setting
- Passion for technology and genuine interest in the fleet management industry
- Flexibility to occasionally adjust working hours to align with the Australian-based technical team when necessary
Australia
