Customer Support Specialist - Client: Insurance Technology
Department: Boutique Client
Employment Type: Freelance
Location: LatAm - Brazil
Reporting To: Client via Magic
Compensation: $5.00 / hour
Description
About the ClientAn innovative insurance services provider specializing in protection against accidental damage and theft of personal belongings. They have revolutionized the industry by offering modern, simple, and affordable device protection options. Their unique approach includes phone-only plans for all consumer devices, ensuring customers have access to comprehensive protection benefits tailored to their needs. A fast-growing insurtech company trusted by major brands including Upwork, Chime, and Swappa, they are known for their exceptional customer service and quick claim resolution.Why this role exists
We are seeking a detail-oriented Customer Support Specialist to manage customer inquiries and process claims while maintaining high service standards. This role is vital for ensuring customer satisfaction through efficient communication and accurate claims processing. The position requires someone who can handle both customer-facing responsibilities and backend administrative tasks with equal proficiency.
The Impact you’ll make
Customer Support Management- Handle customer inquiries via chat and email
- Provide timely and accurate responses
- Maintain professional communication standards
- Document customer interactions
- Suggest process improvements
- Review and process insurance claims
- Verify receipts and documentation
- Process claim payouts accurately
- Track claims status
- Maintain detailed records
- Manage partner inbox communications
- Perform basic spreadsheet work
- Track inventory and items
- Update documentation
- Support process optimization
- Work across multiple platforms (Slack, G Suite)
- Use claims management tools
- Handle payment processing systems
- Maintain organized digital workspaces
- Ensure accurate data entry
Skills, Knowledge and Expertise
Required Experience- At least 1 year experience in a customer support role
- Excellent written and verbal communication skills
- Prior experience in chat support or similar customer service role
- Flexibility to work various shifts, including Saturdays and Sundays
- Reliable internet connection with a backup option
- Proficiency in using multiple software tools and platforms simultaneously
- WFH Set-Up:
- Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.
- Internet speed of at least 40MBPS
- Headset with an extended mic that has noise cancellation and a webcam
- Back-up computer and internet connection
- Quiet, dedicated workspace at home
- Exceptional attention to detail
- Strong written communication
- Multi-tasking abilities
- Problem-solving skills
- Process improvement mindset
- Technical adaptability
- Customer service orientation
- You thrive in fast-paced environments
- You're detail-oriented with numbers
- You enjoy helping customers
- You're comfortable with technology
- You have a process-improvement mindset
- You're reliable and self-motivated
- Salary: $5/hr
- Work Schedule:
- Full-time position: 5 days per week
- 8-hour shifts daily / 40 hours per week
- Shift times may fall between 9:00 AM and 6:00 PM Eastern Time
- Weekend shifts may be required
- Please note that this is the permanent schedule being established for this role. Candidates should be prepared for potential weekend work and flexible shift assignments within the specified time frame.
Brazil
