This is a remote position.
Work Schedule:Monday to Friday, 12PM to 9PM US Eastern Daylight Time with 1hr unpaid break, 40hrs per weekWe are seeking a highly motivated and talented individual to join our team as a Customer Support Specialist. The primary responsibility of this role is to provide exceptional phone-based assistance to customers experiencing issues with their remote key devices. The ideal candidate will possess excellent verbal communication skills and a passion for helping others.
Key Responsibilities:
- Answer inbound phone calls from customers in a professional and courteous manner.
- Troubleshoot remote key issues by asking a series of targeted questions to identify the root cause of the problem.
- Provide accurate and timely assistance to resolve customer concerns, ensuring a high level of customer satisfaction.
- Escalate complex issues to the appropriate manager or team when necessary.
- Document customer interactions and resolutions in our internal system.
- Participate in ongoing training to stay current on product knowledge and best practices.
- Collaborate with team members to share knowledge and continuously improve our support processes.
Requirements
- High school diploma or equivalent; post-secondary education is a plus.
- Minimum of 2 years of customer service experience, preferably in a phone-based support role.
- Excellent verbal communication skills, including the ability to explain complex concepts clearly and concisely.
- Strong active listening skills and the ability to empathize with customers.
- Proficient in basic computer and internet navigation skills.
- Ability to multitask and manage time effectively in a fast-paced environment.
Independent Contractor Perks
- HMO Coverage for eligible locations
- Permanent work from home
- Immediate hiring
- Steady freelance job
ZR_18737_JOB
United States
