IT Level 2 Support (ZR_18723_JOB)

This is a remote position.

Job Highlights:

• Contract: Independent Contractor
• Monday - Friday
  
• 9:30am to 5:30pm New York
  
• Includes 30mins paid break
  

Responsibilities

• Provide remote and phone technical support to end users
  
• Troubleshoot IT issues like password resets, internet connectivity, printer problems, etc.
  
• Assist users with computer applications like Microsoft Office, Autodesk, etc.
  
• Perform maintenance tasks like OS updates, security patching, after-hours reboots
  
• Log all support interactions in ConnectWise PSA
  
• Follow existing processes and procedures
  

Requirements

• 1-3 years experience in a technical support role
  
• Strong troubleshooting skills
  
• Familiarity with remote support tools
  
• Ability to communicate technical issues clearly to end users
  
• Patient and positive attitude
  

Benefits

• HMO Coverage
  
• Permanent work from home
  
• Immediate hiring
  
• Steady freelance job