Type of Requisition:
RegularClearance Level Must Currently Possess:
NoneClearance Level Must Be Able to Obtain:
NonePublic Trust/Other Required:
MBI (T2)Job Family:
Program Delivery and ExecutionJob Qualifications:
Skills:
Case Management, Collaboration, Incident ReportingCertifications:
NoneExperience:
4 + years of related experienceUS Citizenship Required:
NoJob Description:
Triage Specialist
Position Description:
The Triage Specialist supportsa federal agencyby receiving, reviewing, anddirectingincident reports to theappropriate pointof contact. The Triage Specialistworks as part of a small team of federal and contract staff to ensure inbox coverage 365 days a year, including weekends and holidays.
Position Duties:
Monitor a sharedincident responseinboxin collaboration with other team membersto ensuretimelyresponse and incident elevation.
Analyze each incoming incidentin accordance withfederal policiesto ensure incidents are documented correctly androutedto theappropriate pointof contact.
Provide technicalassistancein situations where incident reportsneed to becorrected and/orresubmittedin accordance withpolicy.
Create shift reports andcompleteother activities necessary to prepare team members to take over inbox coverage.
Catalog and fileincidentsin keeping with policies and standard operating procedures.
Maintain a tracking system for reported incidentsand perform quality assurance to ensure dataaccuracy.
Perform data analysis toidentifytrendsin incident reporting.
Provide reports on inbox activity on regular and as-neededbases.
Other duties as assigned.
Qualifications:
BA/BS degree in a relevant fieldwith at least 4years of related experience.
Experience in case management, child welfare, or socialworkrequired.
Excellent organizational skills and attention to detail.
Ability to workindependently and to collaborate with team members in a remote environment.
ExperienceutilizingMicrosoft Excel and performing basic data analysis preferred.
Additional Requirements:
Must be able and willingto work some weekends and holidays.
This position requires an existing Public Trust or the ability to obtain one.
This position is 100% remote.
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
Growth: AI-powered career tool that identifies career steps and learning opportunities
Support: An internal mobility team focused on helping you achieve your career goals
Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
Community: Award-winning culture of innovation and a military-friendly workplace
Explore a career in program management at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your passion for the mission and delivering results.
The likely salary range for this position is $70,658 - $89,700. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.Scheduled Weekly Hours:
40Travel Required:
Less than 10%Telecommuting Options:
RemoteWork Location:
Any Location / RemoteAdditional Work Locations:
Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.Join our Talent Community to stay up to date on our career opportunities and events atgdit.com/tc.
Equal Opportunity Employer / Individuals with Disabilities / Protected VeteransOriginally posted on Himalayas
