Mews is seeking a Manager, Customer Success to lead and develop a team of Customer Success Managers for MM EMEA, driving customer outcomes and revenue retention/expansion/payment adoption, and ensuring excellent execution of the post-onboarding customer journey.
Requirements
Proven people-management experience in Customer Success/Customer Experience for SaaS
Strength in negotiation and managing difficult customer conversations
Analytical and data-driven decision-making
Player-coach leadership
Influence with impact
Fluency in English; additional European languages are a plus Benefits
Participation in our company share program
Best-in-class parental leave
Unlimited paid holiday
Work from anywhere
Relocation options available after 1 year
Monthly "EDGE" time
Flexible, hybrid working options
One-off home office setup budget
Monthly working-from-home and healthcare allowances
